Refund policy

At BESPOKE BY TARUN VIKAS, we take pride in delivering thoughtfully crafted pieces. Each order is handled with utmost care to ensure quality and satisfaction. However, if you are not entirely satisfied with your purchase, we’re here to assist you.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • All original tags, packaging, and accessories must be intact
  • The item must not show any signs of wear, damage, or alteration
  • A valid proof of purchase is required

2. Return Timeframe

Returns must be requested within 5 days from the date of delivery.

Any requests made after this period may not be eligible for return.

3. Refund Process

Once your return is received and inspected:

  • You will be notified regarding the approval or rejection of your refund
  • If approved, the refund will be initiated to your original payment method

Refunds are typically processed within 7–10 business days.

Please note that processing times may vary depending on your payment provider.

4. Exchanges

We offer exchanges for eligible products, subject to availability.

  • Exchanges can be requested for size, fit, or product issues
  • If the desired item is unavailable, store credit or refund may be offered

To initiate an exchange, please contact us at bespokebytarunvikas26@gmail.com.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

  • Please notify us within 5 days of delivery
  • Share clear images and order details for verification

Once verified, we will arrange a replacement, exchange, or full refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or made-to-order products
  • Items purchased during sale or promotional events
  • Products that have been used, altered, or damaged after delivery
  • Accessories or items marked as non-returnable

7. Return Shipping

  • Return shipping costs are customer responsibility
  • In case of defective or incorrect items, return shipping will be covered by us
  • We recommend using a trackable shipping service, as we are not responsible for lost returns

8. Contact Us

For any return, refund, or exchange-related queries, please contact:

BESPOKE BY TARUN VIKAS
Email: bespokebytarunvikas26@gmail.com
Phone: +91 9711106617
Address: 2776 Lane No. 20, Beadonpura, Ajmal Khan Road, Karol Bagh, New Delhi - 110005

9. Policy Updates

We reserve the right to update or modify this policy at any time. Continued use of our services constitutes acceptance of any changes.